American Airlines and Microsoft partnership takes flight to create a smoother travel experience for customers and better technology tools for team members

American Airlines employees load luggage onto an airplane
American Airlines and Microsoft announce partnership to improve the airline’s operations. Photograph courtesy of American Airlines

As summer journey time techniques, organizations streamline functions and reimagine group member and traveler ordeals with the Microsoft Cloud

FORT Well worth, Texas, and REDMOND, Clean. — May well 18, 2022 — American Airlines and Microsoft Corp. are partnering to use technologies to produce superior, far more linked encounters for buyers and American Airways workforce customers, supporting the robust operations of the world’s greatest airline. As element of the partnership, American will use Microsoft Azure as its desired cloud system for its airline purposes and key workloads, substantially accelerating its electronic transformation and producing Microsoft one particular of the airline’s most significant engineering partners.

With vacation and tourism this year envisioned to surpass pre-pandemic degrees, the firms are preparing for a long term where by shoppers assume their travel experience to mimic the rest of their lives — more connected, more customized and additional on demand from customers than at any time.

American Airlines and Microsoft logosThrough their partnership, American and Microsoft goal to use details and digital systems to meet up with purchaser requires whilst also streamlining small business processes to give American crew users the applications that permit a smoother travel knowledge for customers. For illustration, the providers imagine a upcoming in which each individual component of the customer practical experience and airline functions will be optimized working with advanced analytics and other electronic systems — from enhanced bag monitoring and automatic rerouting of flights primarily based on weather conditions situations to employing electronic twins to simulate operations at big hubs and proactively regulate to maximize efficiencies.

“Reliably working 1000’s of flights all-around the world to get clients to hundreds of places is important to American, which is why the airline has chosen Microsoft’s technological innovation to support our apps,” stated American Airlines Chief Facts Officer Maya Leibman. “With the energy of Microsoft Azure, American can innovate and accelerate its technological know-how transformation, providing our team customers augmented tools to provide our buyers with an increased vacation practical experience.”

“As the airline sector continues to rework, setting up a digital engineering foundation in the cloud will be important for potential resilience,” claimed Judson Althoff, EVP and main commercial officer, Microsoft. “Through our partnership, American Airlines is taking a ahead-wondering, cloud-to start with approach to working with details, AI and our collaboration platforms to reimagine not only its personal functions but the activities of its staff and buyers.”

Now, American and Microsoft are progressing toward modern and transformational activities for airline personnel and prospects.

Working with knowledge to streamline functions and lower vacation soreness factors

When an plane lands at American’s most significant hub, Dallas Fort Worthy of Worldwide Airport (DFW), achieving the gate rapidly is essential to working a easy operation. American and Microsoft are making use of the power of AI, equipment studying and data analytics to minimize taxi time, preserving thousands of gallons of jet gas for each year and providing connecting buyers additional time to make their upcoming flights. Crafted on Azure, American’s clever gating software gives authentic-time evaluation of knowledge details, like routing and runway facts, to quickly assign the nearest offered gate to arriving plane. Beforehand, gating conclusions for American’s 136 gates at DFW demanded extra guide involvement from gate planners. Now, the method can appear at a number of info factors at the same time for the hundreds of everyday arrivals, conserving a lot more than a minute of taxi time for every flight. That adds up to 10 hours of minimized taxi time per working day, decreased fuel use and reduced CO2 emissions.

Improving frontline collaboration to generate improved buyer ordeals

For a flight to depart on time normally takes several staff members at the rear of the scenes. Each individual working day, routine maintenance staff, ground crew, pilots, flight attendants and gate agents get the job done jointly to make sure that just about every flight departs on time. Until eventually just lately, these group users — who are usually on the shift and almost never tied to a desk — relied on accessing facts by means of desktop computer systems or laptops. American and Microsoft established the ConnectMe application, which group users can obtain from any cell device by means of a Microsoft Electricity Apps-enabled app in Microsoft Teams. With information now at its fingertips, American has accelerated airplane turn times at gates and linked countless numbers of frontline staff customers by means of a single system.

Creating a cloud system for the foreseeable future of airline operations

Running the world’s premier airline is no smaller feat. Now, by way of American’s partnership with Microsoft, the airline will migrate and centralize strategic operational workloads — these kinds of as its info warehouse and various legacy purposes — in one Operations Hub on Azure, getting a single of the to start with global airlines to embrace a extensive cloud method for all its company places. With its Operations Hub on Azure, American options to save prices, enhance performance and scalability, and development toward its ambitious sustainability ambitions.

In addition to their cloud partnership, the businesses are deepening their partnership to support Microsoft employee journey. As a result of the highly chosen partnership with American, Microsoft workforce will acquire new, improved benefits when they select American or its alliance associates for their business enterprise journey. Furthermore, American and Microsoft may perhaps use Microsoft worker responses to advise long term improvements to carry on driving a more related, seamless and personalised vacation encounter.

About American Airways Group

To Treatment for People today on Life’s Journey®. Shares of American Airways Team Inc. trade on Nasdaq less than the ticker image AAL, and the company’s stock is provided in the S&P 500. Understand additional about what’s occurring at American by visiting and join with American on Twitter @AmericanAir and at

About Microsoft

Microsoft (Nasdaq “MSFT” @microsoft) allows digital transformation for the era of an intelligent cloud and an clever edge. Its mission is to empower each individual individual and just about every group on the planet to obtain extra.

For far more data, push only:

Microsoft Media Relations, WE Communications for Microsoft, (425) 638-7777, [email protected]

Andrea Koos, American Airways, (817) 247-4748, [email protected]

Notice to editors: For a lot more data, news and perspectives from Microsoft, remember to pay a visit to the Microsoft News Middle at Web back links, phone quantities and titles were correct at time of publication but could have changed. For added support, journalists and analysts may perhaps get in touch with Microsoft’s Immediate Response Staff or other ideal contacts stated at public-relations-contacts.


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